Frequently asked questions
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Data Protection & Backup
How your data is backed up, how long backups are kept, and how it's encrypted and isolated.
Data & security
How is my data backed up?
Each customer database gets transaction log backups every 30 minutes, daily differential backups, and weekly full backups, all written to Azure Blob Storage separate from the database server. That means point-in-time recovery with at most the last half hour of activity at risk. Backups are kept for 90 days, with monthly copies kept two years and yearly copies five years. Read the full Data Protection & Backup overview.
Where is my data hosted?
On Microsoft Azure in the US East region. Every customer's data lives in its own dedicated SQL Server database.
Is my data encrypted?
Yes. All data is encrypted at rest with AES-256 encryption managed by Microsoft Azure, and encrypted in transit using TLS.
Can another company see my data?
No. Each customer's data is held in a separate, isolated database rather than commingled in shared tables, so no customer's records are accessible from another customer's session.
Can a deleted document be recovered?
Yes, within 30 days. Documents, photos, and attachments are stored with soft delete enabled, so a file removed in error, by a user or an administrator, can be restored.
Do you store credit card numbers?
No. Card details are sent directly to our payment processing partners (NMI and Celero) for authorization. XtremeCRM does not store full card numbers on the device or on our servers.
What happens to our data if we cancel?
We keep your data for as long as your subscription is active. When a subscription is terminated, the associated data is deleted within 30 days. See our Privacy Policy for details.
Using XtremeCRM
Which devices does XtremeCRM run on?
Any modern browser at beta.xtremecrm.com, plus native apps for Windows 10/11, macOS (Apple Silicon), Linux, and Android. An iPhone app is on its way. See downloads.
Do I need to install updates?
No. The desktop apps keep themselves up to date, and the web app is always current.
Can I bring my existing customer list?
Yes. Start from a spreadsheet and have real customer records in XtremeCRM the same day.
Does XtremeCRM work with QuickBooks?
Yes. Invoices and payments taken in XtremeCRM can sync to QuickBooks, so the office doesn't re-key them.
Does the mobile app track my location?
Only when you turn it on. Location sharing is off by default, shows a visible indicator while it's active, stops automatically when you clock out, and can be turned off at any time.